The person we are looking for has already done similar work i.e. they’ve developed businesses in North America and have sound knowledge of US culture. They’ve achieved outstanding results and can provide evidence to prove this.
Our business strategy is heavily based on online marketing. This is why we need you to have a good understanding of what digital marketing means and be familiar with online advertising platforms like Facebook Ads, as well as online software for building websites, photo and video editing, autoresponders, etc.
It’s more than likely that you won’t actually use this software yourself because you’ll form a team that carries through these objectives. However, you will need to know how online advertising works, i.e. what’s possible and what’s not, how long it takes, what’s difficult and what’s easier to get done, and so on. Otherwise, it’s going to be more difficult for you to lead the team and check off the various criteria.
Our objectives are clear and simple. Though simple doesn’t mean easy.
When we start up in a new country, our first “target” is to gain fifty new clients each and every month. For this, we mainly rely on building up a system that brings in steady results rather than “a big launch”. If you think about it, have you ever heard about the “launch” of a successful start-up? Didn’t think so. 🙂
For us to reach fifty new customers a month, we’ll be holding free webinars that make the participants go “wow”. These webinars already exist in Romania. You’ll be responsible for taking them and transferring them to North America, where they’ll be presented by a charismatic, native-speaker trainer.
A small percentage of the participants at the webinar will want to buy the All About Parenting program. Naturally, in order to meet this objective, you’ll need to do a few calculations and a bit of reverse engineering. Ask yourself, if the aim is to add 50 new clients a month, how many participants do you need at each webinar?! How many signups do you need to have at each webinar (because of course, not everybody who signs up will take part)?! How many people do you need to reach with advertising and what budget do you need, etc.
The second essential thing when we go to a new country is building the team. “Great things in business are never done by one person.” [Steve Jobs] So you’ll need to build a team to make these webinars happen week after week. You’ll also need to recruit an agency/freelancer to build a Facebook ads campaign and get fantastic results, recruit some exceptional people for customer care and you might even need to find a new trainer for that country. We need you to have experience hiring and firing and building a team.
The third most important thing for us when we go into a new country are the procedures. We don’t want to be wasting time on trying to re-invent the wheel. We want to take the procedures and KPI that already work in Romania and adapt and transfer them to the new country.
For example, the customer care team uses Zendesk and we have amalgamated almost all our channels of communication in one place (email, WhatsApp, messenger, Facebook, Instagram) so that we can reply consistently and promptly. The critical number for customer care is 60. We respond within 60 minutes to all written messages sent during working hours. This is something we are very proud of in Romania and want to take this into the other countries where we have customer care teams.
Another example of our procedures is the daily huddle. Every team has a daily 10–15-minute morning meeting to set out the priorities and ensure that things are going in the right direction. Outside the meeting, each team member organizes their time as they want, provided they achieve results.
We don’t micromanage – we’re not interested in where in the world you are, what time you start work, when you finish or whether you take a 2–3-hour break in the middle of the day to go for a walk with your kids. All we’re interested in is the 3 objectives above and that you stay focused (e.g., that this be your main job).
We want to make it clear , right off the bat,that you will be starting from scratch. You’ll need to make plans, create a strategy and then put it into practice because there’ll be nobody to tell you what needs doing day to day. If you don’t like working independently, it’s going to be tough. But if you’re the kind of person who likes to take initiative, this works in your favor because you’ll have much more freedom to decide.